KITEPOINT.SHOP RETURN POLICY
Want to return your purchase?
Our policy applies to the last 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
Once your package arrives, we will process your refund immediately.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
If you have any questions, please contact us: info@kitepoint.shop
[The regulatory framework for distance purchasing to which we refer is Legislative Decree 206/2005 (Consumer Code)]
To complete your return, we require a receipt or proof of purchase.
Additional non-refundable products:
Any item not in its original condition, damaged, or missing parts, for reasons not attributable to our error.
Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we'll send you an email to notify you that we've received your returned items. You'll also receive a notification of approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a short period of time.
Late or Missing Refund (if applicable)
If you haven't received a refund yet, first double-check your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There's often a processing time before a refund is issued.
If you've done all of this and still haven't received your refund, please contact us at info@kitepoint.shop
Resale Items (if applicable)
Only regular-priced items can be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, please email us at info@kitepoint.shop and send your item to: KITEPOINT.SHOP Via Gardesana 302 37018 - Malcesine (VR) Italy.
